Last Updated: June 2026 – Version = 1.0
1. Introduction
Gridavia (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use the Gridavia website, platform, and related services.
By using Gridavia, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Account Information
We may collect:
- Display name
- First name and last name (if provided)
- Email address
- Phone number
- Profile photo
- Account preferences
Booking Information
We may collect:
- Booking details
- Reservation history
- Travel-related information submitted during bookings
- Communications relating to bookings and services
Professional Information
For vendors, operators, guides, agencies, affiliates, and other professionals, we may collect:
- Business name
- Contact information
- Service information
- Operational information
- Business documentation where required
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Login records
- Website usage information
3. How We Use Your Information
We use information to:
- Create and manage user accounts
- Process bookings and reservations
- Facilitate communication between users and service providers
- Improve platform functionality
- Provide customer support
- Send booking confirmations and service notifications
- Comply with legal obligations
- Protect the security and integrity of the Platform
4. Payments
Payments may be processed through third-party payment providers.
Gridavia does not store complete payment card information on its servers.
Payment providers may collect and process payment information according to their own privacy policies and security requirements.
5. Professional Listings and Public Information
Certain information may be displayed publicly on the Platform, including:
- Display names
- Professional profile information
- Business names
- Service descriptions
- Reviews and ratings
- Public profile photographs
Users are responsible for ensuring that information submitted for public display is accurate and appropriate.
6. Cookies and Analytics
Gridavia may use cookies and similar technologies to:
- Maintain user sessions
- Improve website functionality
- Analyze website usage
- Remember user preferences
- Enhance user experience
Users may control cookie settings through their browser preferences.
7. Communications
We may send:
- Account notifications
- Booking confirmations
- Reservation updates
- Service-related communications
- Security notices
- Important legal or policy updates
Users may also receive communications from service providers related to bookings and services.
8. Data Sharing
Gridavia does not sell personal information.
Information may be shared when necessary with:
- Service providers involved in fulfilling bookings
- Payment processors
- Technical service providers
- Legal authorities where required by law
9. Data Retention
We retain information for as long as necessary to:
- Provide services
- Maintain booking records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Certain records may be retained after account closure where required by law or for legitimate business purposes.
10. GDPR Rights (European Economic Area)
If you are located within the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including:
- The right to access your personal data.
- The right to correct inaccurate information.
- The right to request deletion of your personal data.
- The right to restrict or object to certain processing activities.
- The right to data portability.
- The right to withdraw consent where processing is based on consent.
Users may exercise these rights by contacting Gridavia through the contact information provided on the Platform.
Users also have the right to lodge a complaint with their local data protection authority.
For additional information regarding the General Data Protection Regulation (GDPR) and your rights as a data subject, please visit the official European Commission information page:
https://commission.europa.eu/law/law-topic/data-protection/data-protection-eu_en
11. Security
Gridavia implements reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage can be guaranteed to be completely secure.
12. Data Controller
For the purposes of applicable data protection laws, Gridavia acts as the data controller for personal information collected through the Platform.
Business details may be updated from time to time and will be published on the Platform where required by law.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on this page along with the revised effective date.
Continued use of the Platform after updates may require acceptance of the revised policy.
14. Contact
If you have questions regarding this Privacy Policy or your personal information, please contact Gridavia through the contact details provided on the Platform.